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Return Policy and Instructions

Click here to download a return form.

We want you to be happy with your purchases at Sweetbottoms® Baby Boutique. If you find that you need to return or exchange an item, please first read through our entire return policy and instructions to ensure an easy return process.

You may receive store credit or a refund for any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date.

STORE CREDIT: If you select store credit for your return, your store credit will be emailed to you in the form of a gift card.  You will receive a 100% store credit. There is no restocking fee for items returned for store credit.

REFUND: If you select refund, you will receive a 100% refund minus the original shipping cost if you received free shipping on your order. The value of any freebies not returned with your order will be deducted from your refund at retail value.

Returns must be *postmarked* within 30 days of original purchase date. Please allow up to 5 days for us to process your return once received.

Important Notes:
  • If the item you are returning arrived with special packaging (bubble wrap, etc.), that means it needs the same special packaging for its return trip to our store. Any items that arrive to us damaged because of lack of protection during shipping will *not* be eligible for return, store credit, or refund of any kind.
  • Items returned to us that have been used*, washed*, stained, damaged, or in any way not "new" are not eligible for refund or store credit and will be returned to you at your expense.

  • If we have to reassemble your items for you, we will deduct an additional 10% restock fee from your return amount.

  • Purchases of items SALE or CLEARANCE are not eligible for return. No exceptions!

  • The following items may not be returned for any reason: Diaper creams, liquids, personal care products, laundry detergent, menstrual care items, essential oils, and nursing products, supplements.

  • Once we receive your package, please allow up to 5 days to process your return. If you elect to receive a store credit, you will receive an email containing your store credit/gift card code. This code may be applied to any future order and does not expire.  If you elect to receive a refund, your refund may take up to 3-5 business days to process and show up as a credit on your bank or credit card statement. Please be patient as this is out of our control and solely dependent on your bank or credit card company.

  • If you received any form of FREE merchandise with your original order and a return causes you to fall below the $ threshold required to receive it, the free merchandise must be returned in new condition or the value of the free item/s will be deducted from your refund.

  • Refused Packages: You may not refuse your package as a form of return. All returned packages we receive are subject to a 20% restock fee plus actual shipping paid by Sweetbottoms.

  • Sale pricing and promotions are not retro-active. We will not honor promotional discounts or sales/clearance to orders placed prior to the institution of the sale.
  • Please note that we do not offer a local pick-up or drop-off option. All packages must be mailed back to the address provided.

Click here to download a return form.

Contact us if you have any questions!

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