1. Orders & Payments
   
2. Shipping
3. Return Policy
4. Changing or Canceling Existing Order
5. Manufacturer Defects
6. Privacy Policy
7. Sales Tax
8.  Terms of Service
   

• We accept Visa, Mastercard, Discover, and PayPal.

• Sweetbottoms Baby Boutique is an in-stock only boutique.  On the rare occasion our shopping cart oversells an item, we will notify you. 

• If an item that interests you is out of stock, please contact us and we will try to make it available for you.  Similarly, we are always open to requests if there is something new you would like to see carried in our store! 

• Sweetbottoms Baby Boutique reserves the right to cancel or refund any order for any reason after it is placed.

3.  Return Policy  Top

We want you to be happy with your purchases at Sweetbottoms Baby Boutique. 

• You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items** within 30 days of original purchase date for a 100% store credit or 90% refund via PayPal or credit card - minus any discounts applicable to the order.  Items must be in new condition and odor-free.  Please note:  Items returned to us that have been used, washed, stained, damaged, or in any way not "new" are not eligible for refund or store credit and will be returned to you.  Please note:  If we have to reassemble your items for you, we will deduct and additional 10% restock fee from your return amount.
  

**Items purchased from our Cloth Diaper Trial Package are excluded.  Please see below for our program details.

ALL RETURNS/EXCHANGES MUST BE PROCESSED THROUGH THE RMA SYSTEM!!  Returns or exchanges received without a Return Merchandise Authorization will be returned to sender. 

If you would like to make a return/exchange, follow these steps:

1. Log into your account (link at the top of every page labeled "My Account."
2. Click on "View Details" next to the order you wish to return.
3. Click on "Add new RMA."
4. Fill out the form and click "Save RMA."
5. You will be contacted with further instructions when your RMA has been updated.
   

• Items not eligible for return include personal care products, laundry detergent, and menstrual cups, and potty training items.
  

• "Free Inserts" included with diaper packages or individual diapers must be returned unwashed and unused with the diapers for a full refund of the product price.  If diapers are returned without inserts, the retail cost of the inserts will be deducted from the refund amount.

• Sale pricing is not retro-active.  We will not honor promotional discounts or sales/clearance to orders placed prior to the institution of the sale.

• If a package is returned to us because an incorrect address was provided at check-out, the customer will be responsible for reorder and re-shipment fees.  If a return is requested in lieu of re-shipment, we will deduct our original shipping costs from the refund amount.
  

• We sincerely apologize if the order you received is not correct.  Please contact us and we will promptly address the issue.

30 Day Cloth Diaper Trial Program

• Buy THREE or more products from our Cloth Diaper Trial Package.  WASH them, USE them, LOVE them!  If you are not completely satisfied with any of these products, you may return them to us within 30 days of receipt.  Note:  Returns MUST be postmarked within 30 days from the day you received your diapers.  Returns postmarked after this date will not be accepted and will be returned to you.

• If the items were purchased through our diaper trial, items must be CLEAN, DRY, FREE OF ODOR, residue, and excessive staining.  Items must also be reassembled.  If we must reassemble the diapers for you, we will deduct an additional 5% reassembly fee from your return amount.  Please make SURE your items are CLEAN & DRY.  If you items are wet or dirty, we will deduct an additional 40% fee from your return amount.

• When returning your trial diapers, you may choose to receive:

1. Store Credit - If you choose store credit, you will receive 90% of your purchase price good towards another purchase at our store.
2. Refund - If you choose a refund, you will receive 85% of your purchase price back in the form of your original payment.  i.e.  You would receive $85 back on a $100 trial purchase.

•  Cloth Diaper Trial Program returns MUST BE PROCESSED THROUGH THE RMA SYSTEM!  If you would like to return one or more of your trial diapers, please follow these steps.

1. Log into your account (link at the top of every page labeled "My Account."
2. Click on "View Details" next to the order you wish to return.
3. Click on "Add new RMA."
4. Fill out the form and click "Save RMA."
5. You will be contacted with further instructions when your RMA has been updated.

Here at Sweetbottoms Baby Boutique, we make every effort to ship your order on the same or next business day.  Please note that once your order has been placed, it's very hard for us to change or cancel your order.

If you believe you have received a defective product, please contact the manufacturer directly.  If you need assistance locating the manufacturer's contact information, please let us know.  If they require a copy of your receipt, you may access this information through your account.

Sweetbottoms Baby Boutique will not sell, trade, or rent your personal information.  All information that you provide to us will be used to process your order quickly or, at your request, to send you updates on sales and promotions. As you browse Sweetbottoms Baby Boutique, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Sweetbottoms Baby Boutique. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Orders from North Carolina residents are subject to 6.75% sales tax, with a few North Carolina counties subject to 7%.