Sweetbottoms Baby Boutique
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Home > Returns
 
Returns

We want you to be happy with your purchases at Sweetbottoms Baby Boutique. 

  • You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items** within 30 days of original purchase date for a 100% store credit or 90% refund via PayPal or credit card - minus any discounts applicable to the order.  Items must be in new condition and odor-free.  Please note:  Clearance items are final sale and may not be returned.  Please note:  Items returned to us that have been used, washed, stained, damaged, or in any way not "new" are not eligible for refund or store credit and will be returned to you.  Please be sure to properly package your return.  Necklaces and fragile items need bubble wrap!!!!!  Sweetbottoms will not be held responsible for items damaged in transit back to us due to improper packaging by the customer. Please note:  If we have to reassemble your items for you, we will deduct and additional 10% restock fee from your return amount.
  • **Items purchased from our Cloth Diaper Trial Package are excluded.  Please see below for our program details.

ALL RETURNS/EXCHANGES MUST BE PROCESSED THROUGH THE RMA SYSTEM!!  Returns or exchanges received without a Return Merchandise Authorization will be returned to sender. 

If you would like to make a return/exchange, follow these steps:

  1. Log into your account (link at the top of every page labeled "My Account."
  2. Click on "View Details" next to the order you wish to return.
  3. Click on "Add new RMA."
  4. Fill out the form and click "Save RMA."
  5. You will be contacted with further instructions when your RMA has been updated.
  • Items not eligible for return include personal care products, laundry detergent, and menstrual cups, potty training items and any items listed as CLEARANCE items.
  • Exchanges:  We currently do not offer exchanges.  As our inventory is constantly changing, we cannot guarantee we will have the item you'd like in stock when we receive your return.  We will instead issue a store credit so that you may purchase from our current inventory.
  • Free items included with your order or with diaper packages must be returned unwashed and unused with any return for a full refund of the product price.  If diapers are returned without inserts, the retail cost of the inserts will be deducted from the refund amount.  If returning an item causes your order to fall below the dollar amount threshold required for any free items you received, the free merchandise must be returned in new condition in original packaging or the value of the free merchandise will be deducted from your refund/store credit.
  • Sale pricing is not retro-active.  We will not honor promotional discounts or sales/clearance to orders placed prior to the institution of the sale.
  • If a package is returned to us because an incorrect address was provided at check-out, the customer will be responsible for reorder and re-shipment fees.  If a return is requested in lieu of re-shipment, we will deduct our original shipping costs from the refund.

  • We sincerely apologize if the order you received is not correct.  Please contact us and we will promptly address the issue.
  • If a gift card/store credit is used to pay for part of all of your purchase, any returns will be applied to the gift card first, credit card/cash second.

30 Day Cloth Diaper Trial Program

  • Buy THREE or more products from our Cloth Diaper Trial Package.  WASH them, USE them, LOVE them!  If you are not completely satisfied with any of these products, you may return them to us within 30 days of receipt.  Note:  Returns MUST be postmarked within 30 days from the day you received your diapers.  Returns postmarked after this date will not be accepted and will be returned to you.
  • If the items were purchased through our diaper trial, items must be CLEAN, DRY, FREE OF ODOR, residue, and excessive staining.  Items must also be reassembled.  If we must reassemble the diapers for you, we will deduct an additional 5% reassembly fee from your return amount.  Please make SURE your items are CLEAN & DRY.  If you items are wet or dirty, we will deduct an additional 40% fee from your return amount.
  • When returning your trial diapers, you may choose to receive:
  1. Store Credit - If you choose store credit, you will receive 90% of your purchase price good towards another purchase at our store.
  2. Refund - If you choose a refund, you will receive 85% of your purchase price back in the form of your original payment.  i.e.  You would receive $85 back on a $100 trial purchase.
  •  Cloth Diaper Trial Program returns MUST BE PROCESSED THROUGH THE RMA SYSTEM!  If you would like to return one or more of your trial diapers, please follow these steps.
  1. Log into your account (link at the top of every page labeled "My Account."
  2. Click on "View Details" next to the order you wish to return.
  3. Click on "Add new RMA."
  4. Fill out the form and click "Save RMA."
  5. You will be contacted with further instructions when your RMA has been updated.
For full store policies, please see our "Policies" page.
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