Sweetbottoms® Organic Newborn Cloth Diaper Rental Package Terms & Conditions

Preloved Package: Our Preloved (Used) Package includes 24 gently used organic fitted diapers and 4 gently used (or new depending on our inventory) Thirsties Duo Wrap Covers - cleaned and sanitized. These diapers are ready for you to use as soon as you unpack them!

New Package: Our New Package includes 24 brand new organic fitted diapers and 4 brand new Thirsties Duo Wrap Covers. These diapers will need to be washed 5 times in hot water with the recommended amount of detergent before use. This is necessary in order to strip the natural oils from the fabric and allow them to absorb. (Your covers only need to be washed once before use.) Please keep in mind that your diapers will continue to gain absorbency until they've been washed at least 10 times.

Please note: Our Preloved Package contains previously used diapers. If used diapers do not appeal to you, please do not purchase our Preloved Rental Package.

The diapers you will receive include Clover Organic Newborn Fitted Diapers and/or Blueberry Organic Newborn Fitted Diapers. The diaper cover colors you receive will be chosen by Sweetbottoms and will depend on our current inventory availability.

  1. This is a 3-month rental package for 24 organic fitted newborn diapers + 4 cloth diaper covers. Our rental does NOT include wipes, detergent, or other accessories.

  2. We calculate the 3-month rental period around your baby's due date. We will ship your Newborn Organic Cloth Diaper Rental Package to you during the 2-week period prior to the date you list as your "Estimated Due Date." Your 3 month rental period will START ON the date you list here. i.e. If you list your Estimated Due Date as May 1, 2014, we will ship your diapers to you between April 16-30, 2014 and your rental will be due postmarked back to us by August 1, 2014. **If your baby arrives early, please contact us and we will make every effort to get your rental out to you as soon as possible.

  3. Please reserve your diapers at least 2 months prior to your baby's due date.

  4. If you cancel your order more than 14 days prior to the start date, there will be a $10 cancellation fee. Cancellations any later are subject to a $40 fee.

  5. Sweetbottoms® Baby Boutique may not be held liable for any conditions your baby experiences while wearing our diapers.

  6. Our rental diapers are only to be used in a smoke-free home.

  7. Some diapers you received through our Pre-Loved Program may have very light staining on them, although this is rare. Staining will continue to lighten with subsequent washings.

  8. You'll receive a due date and specific laundering instructions with your package.

  9. You agree to use only cloth diaper safe rash creams. For recommendations, click here to visit our store's diaper cream category.

  10. You agree NOT to use chlorine bleach on the diapers or covers as this can seriously damage the fibers. The most effective stain removal for newborn stains is SUNNING! Just place your freshly washed diapers in the sun to dry and watch those stains disappear! Please note that the use of chlorine bleach will forfeit your store credit upon return.

  11. All returns must be mailed via USPS, UPS, or FedEx to the mailing address we provide. Please note that we do not offer local pick-up or drop off options. Returned diapers must be postmarked by their due date and must include a Return Merchandise Authorization number. Customer is responsible for shipping costs. We recommend insuring the package or using delivery confirmation. To initiate the return process and obtain an RMA number, please contact us through our Customer Ticket page.

  12. When we receive your package, we will inspect the diapers and if all criteria have been met, we will issue a $100 store credit to your account. Your store credit will be automatically available in your account and will be applied to your next purchase. Please note: In order to receive your full $100 credit, ALL diapers must be returned and must be clean, dry and free of odor. Normal staining is fine. Lost or damaged diapers will result in their full retail price being deducted from your store credit. Please allow up to 10 days for us to process your return and issue your credit.

  13. A $20 late fee will be deducted for returns postmarked after their due date. An additional $20 will be deducted for diapers more than 10 days late. Diapers postmarked more than 20 days late will not receive a store credit.

Note: Coupons and discounts are not valid on diaper rental purchases. If they are used on your order, they will be charged from your deposit.

Failure to follow the above guidelines may cause you to forfeit your store credit or refund upon return.